Amazon has put smart delivery glasses into use with Delivery Associates (DAs) working for its Delivery Service Partners in the United States. The glasses let drivers scan packages, follow heads-up walking directions, capture proof of delivery and receive pet alerts without reaching for a phone.
Amazon describes the aim as using hardware and AI-backed software to help Delivery Service Partner owners run stronger operations and improve the delivery experience. One DA who tested the glasses, working for Maddox Logistics Corporation in Omaha, Nebraska, said he felt safer because the information stayed in his field of view.
How it works
The glasses combine AI-powered sensing, computer vision and cameras to produce a heads-up display showing navigation details, hazards and delivery tasks. The system includes:
- the smart glasses, with a camera on the bridge
- a small controller worn in the delivery vest with operational controls
- a swappable battery for all-day use
- a dedicated emergency button for reaching emergency services along the route
According to a report on Amazon's Ignite Live event, hands-free scanning and proactive address verification are among the features being rolled out, reducing time spent checking delivery details on a handheld device at each stop.
Testing and rollout
- Over 18 months, more than 500 DAs tested the glasses on real delivery routes.
- Those testers completed more than 275,000 customer deliveries with the technology.
- Amazon is deploying an additional 5,000 devices this year.
- Amazon plans to have more than 20,000 devices in the field by the end of 2027.
