Mercedes-Benz Vans trialled smart glasses for remote technical support, with Autotech Connect reporting a four-month trial at the company’s Milton Keynes headquarters. The project used AR headsets to support remote calls, aiming to cut travel and reduce the time vehicles spent off the road.
A January 2025 account from Wideum described RealWear headsets and Wideum software being rolled out as part of the trial at LSH Auto’s Mercedes location in Stockport. Autotech Connect’s Darren Dowling said the visit explored how the solution could give teams instant access to technical specialists and enable remote support across the group’s sites.
In a retrospective published on 11 June 2025, Dowling reported that the four-month Milton Keynes trial completed 164 remote calls via AR headsets and reduced Vehicle Off Road time by 93%.
