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United Kingdom
Healthcare

University of Liverpool Pilots VR Training for Dementia-Friendly Supermarkets

University of Liverpool is piloting a VR platform that puts supermarket staff in the perspective of shoppers with dementia, funded by Alzheimer's Society.

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Researchers Dr Megan Polden and Dr Megan Rose Readman smiling in a selfie in front of BBC Radio branding
Researchers Dr Megan Polden and Dr Megan Rose Readman smiling in a selfie in front of BBC Radio branding

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Dr Megan Rose Readman, lead researcher at the University of Liverpool, and fellow ARC NWC post-doctoral fellow Dr Megan Polden are developing a virtual reality tool designed to help supermarket staff and the public understand the everyday challenges faced by shoppers living with dementia. It puts users in the perspective of a person with dementia navigating a supermarket, surfacing the sensory and recognition difficulties they encounter. The work is funded by the Alzheimer's Society.

How it works

Descriptions of the tool have differed by date. In 2025, the team described a planned interactive, solution-based learning game in which supermarket staff would explore different ways to support customers with dementia. By 2026, coverage described a ten-minute video, watchable through a VR headset or on a computer, that shows some of the sensory and recognition challenges faced by dementia patients.

Partners

The project was co-developed with people living with dementia, carers and supermarket staff, alongside academic collaborators:

  • University of Manchester (Drs Sarah Kate Smith and Sarah Fox)
  • King's College London (Drs Olivia Luijnenburg and Annabel Farnood)
  • Lancaster University (Lettie Wareing)
  • NIHR Applied Research Collaboration North West Coast

Rollout and what's next

The tool is currently being trialled before any public rollout. In 2025, the team's plan was to pilot it in three schools and multiple supermarket sites across the UK to gather insights into its impact and effectiveness. Readman has said the goal is to expand the tool's use across multiple settings and workforces, to help build a more dementia-friendly society.

Quotes

“Our platform will allow people to step into the shoes of individuals living with dementia in supermarket settings”

“Through an interactive, solution-based learning game, supermarket staff, will explore different ways to support customers with dementia, ensuring they have a positive and inclusive shopping experience.”

“We see this as just the beginning. Our goal is to expand the use of this tool across multiple settings and workforces, fostering a more dementia-friendly society.”

“We know that a lot of people with dementia avoid certain circumstances because they feel they won't be supported”

“We're trying to create a dementia-friendly community to support people to live well in their local areas”

“And one of the biggest ways to do that is to provide people with education. Empathy can go a really long way.”

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